How to Backup Your eSIM — iPhone & Android Complete Guide 2026
Changing phones or preparing for a reset? Protect your existing connection before removing anything. Save your order details privately and confirm the recovery or transfer options for the exact eSIM. A saved QR code or phone backup is not a guarantee that an installed profile can be restored on another device.
Start with your existing order. Keep the old profile installed while you confirm what is supported. Do not buy another plan as the first recovery step.
Ask AloOui about your order →Backup, Transfer and Recovery Are Different
| Action | What it means |
|---|---|
| Save order information | Keep the order reference, account access and instructions privately available |
| Transfer service | Move an eligible service using a method supported by the provider and both devices |
| Recover service | Ask the provider to review an order after loss, deletion or device failure |
None of these guarantees a reusable copy of the profile. General iCloud, Google Drive or Samsung Cloud backup should not be treated as proof that your travel eSIM will restore. Transfer and replacement eligibility depend on the selected service.
Before Switching Phones
- Save your order reference and installation instructions securely, accessible without the old phone.
- Confirm access to the email or account used for the purchase.
- Check the new device's exact regional model for downloadable eSIM support and carrier-unlocked status.
- Ask whether your specific order can transfer or recover, and whether any cost or restriction applies.
- Keep the old profile until the supported process and any required removal are confirmed.
Preparing on iPhone
Some eligible services and device combinations offer an iPhone-to-iPhone transfer option. Seeing an Add eSIM or transfer menu does not establish that an AloOui travel order supports it. Confirm eligibility first, then follow the current manufacturer and provider instructions for your devices and software.
Do not assume transfer takes two or three minutes, or that restoring a phone backup restores service. If you no longer have the old phone, ask support to review the specific order rather than promising yourself an immediate replacement code.
This video concerns enabling and disabling a profile; it does not establish backup or transfer eligibility.
Preparing on Android, Samsung or Pixel
Options vary by exact device, software and provider. Do not rely on a general backup-data menu or a Samsung Cloud backup as a reusable eSIM profile copy. Check the manufacturer's current instructions and the selected order's supported transfer process before proceeding.
If no supported transfer is confirmed, contact the provider about your options. Replacement, reinstalling and retaining remaining allowance are not automatic consequences of having saved the original code.
Before a Factory Reset
Reset effects depend on the device and options selected, including whether downloaded SIMs are retained or erased. Read the exact confirmation screen and manufacturer instructions before continuing. Do not assume every reset deletes the profile, or that a cloud restore will bring it back.
Confirm recovery before erasing an eSIM. Keep account details available on another trusted device. If the phone is being sold or handed over, follow the appropriate device-security instructions and provider guidance rather than leaving service accessible to someone else.
EID and Other Support Information
An EID identifies the device's eSIM hardware; it is not a profile backup or replacement activation code. Its location varies by device and software, commonly within device-information or SIM-information settings. Share it privately only when support asks for it.
Useful support details include your order reference, exact device model, software version, whether the profile is still installed and the full error message. Never post QR codes or activation details in public screenshots.
If the Phone Is Lost or the Profile Was Deleted
Contact the AloOui Help Center from another trusted device. Explain what happened and ask which recovery options apply to the order. Do not repeatedly rescan a used code or assume a free replacement, immediate reply or reissue in minutes.
Planning a Separate Future Purchase
Several Stops
Check every destination on the selected regional or Global list.
Explore the linked Global option →Higher Usage
Review available tiers, high-speed allowance, reduced speeds and hotspot terms.
Explore Unlimited Premium →These are planning categories, not quoted product tiers. A new purchase does not recover an old profile or unlock a phone. Prices may change. Always check the product page for the latest prices before purchasing.
Shop with AI and the AloOui App
Use Shop with AI on the AloOui website or mobile app to explore a future trip's options. For existing-order recovery, use the Help Center first. Download AloOui from the Apple App Store or Google Play for an easier shopping experience. Downloading the app does not restore a deleted profile.
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Frequently Asked Questions
Is a saved QR code an eSIM backup?
No guaranteed reusable profile copy is created. Keep it private and confirm reuse eligibility with the provider.
Can every iPhone or Android transfer an AloOui profile?
No universal eligibility is established. Check the selected order and both devices.
Does a factory reset always erase an eSIM?
Effects vary with the device and chosen reset options. Read the confirmation screen before proceeding.
Can support guarantee replacement?
Available recovery depends on the order and circumstances. Ask for review before deleting or resetting anything.
Confirm Recovery Before Removing Your Profile
Keep your existing order details private and accessible.
Get Help with Your Order →
