How to Scan an eSIM QR Code — Complete Guide for iPhone & Android

You bought your eSIM, received the QR code by email, and now you need to install it. Here is the exact step-by-step process for both iPhone and Android — takes less than 2 minutes.

How to Scan eSIM QR Code on iPhone

1. Open Settings on your iPhone
2. Tap Cellular (or Mobile Data)
3. Tap Add eSIM (or Add Cellular Plan)
4. Tap Use QR Code
5. Point your camera at the QR code in your AloOui email
6. Tap Continue when prompted
7. Tap Add Cellular Plan
8. Label it as your Travel or Secondary line

Your eSIM is now installed. It activates automatically when you arrive in your destination country.

How to Scan eSIM QR Code on Android (Samsung, Google Pixel)

Samsung Galaxy

1. Open Settings
2. Tap Connections → SIM Manager
3. Tap Add eSIM
4. Tap Scan QR code
5. Scan the QR code from your email
6. Follow the on-screen prompts

Google Pixel

1. Open Settings
2. Tap Network & internet → SIMs
3. Tap the + button
4. Tap Download a SIM instead
5. Scan the QR code
6. Follow on-screen prompts

Troubleshooting QR Code Scan Errors

Camera won't scan the QR code

• Make sure you are pointing at the QR code in your email — not a screenshot of it
• Increase screen brightness on the device displaying the QR code
• Try scanning in a well-lit area
• Use the manual activation code option instead (usually provided alongside the QR code)

Error: QR code already used

eSIM QR codes are single-use. If you already scanned it on another device, contact AloOui support to get a replacement QR code.

Error: Device not compatible

Check that your iPhone or Android phone supports eSIM. Compatible iPhones start from iPhone XS (2018). Most Samsung Galaxy S20+ and Pixel 3+ devices support eSIM.

No option to add eSIM in settings

Your phone may be carrier-locked. Contact your current carrier to unlock it, or check if your phone is eSIM-compatible at our device compatibility page.