Privacy & Usage Policy

Privacy Policy

Unitrade LLC., doing business as AloOui eSIM (www.alooui.com) (“AloOui eSIM,” “we,” “us,” or “our”), recognizes the importance of your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information (also known as personal data). It also explains your rights and choices with respect to your personal information, and how you can contact us with any questions.

By registering an account or otherwise using or visiting any AloOui eSIM website, application, product, software, tool, data feed, or service (collectively referred to as the “Service”), you understand and agree to the terms of this Privacy Policy.

We are committed to protecting your personal information and ensuring transparency in how we handle your data. Please read this Privacy Policy carefully to understand our practices.

Table of Contents:

1. Information We Collect

2. How We Use Your Information

3. Sharing Your Information

4. Data Protection and Your Rights

5. Cookies and Tracking Technologies

6. Data Retention

7. International Transfers of Data

8. Regulatory Compliance

9. Fraud Detection & Security

10. Changes to Privacy Policy

11. Contact Information

Additional Considerations for International Sales

12. Compliance with International Laws

13. Import Regulations

14. Support and Troubleshooting for International Use

 

1. Information We Collect

 • Personal Identification Information: This includes your name, email address, phone number, company details (if applicable), and any other personal information you provide during registration or interaction with our services.

• Account Information: We gather data related to your account, such as billing information, payment details, transaction history, and any interactions with our customer support team.

• Usage Data: This includes data on how you use our services, such as the eSIM profiles activated on your device, data usage, network interactions, and other service-related metrics. Note that while we collect data related to usage for billing purposes, we do not access or store the content of your mobile data.

• Device Information: Information about the device you use with our services (such as device model, operating system, IP address, and unique device identifiers) may also be collected to optimize performance and ensure compatibility.

 

2. How We Use Your Information

The personal information we collect is used for specific purposes, such as:

• Account Management: To facilitate your account creation, provide support, and allow you to manage your services.

• Service Provision: To ensure that our services are delivered smoothly, troubleshoot technical issues, and ensure network reliability.

• Communication: To inform you of service-related updates, maintenance schedules, or necessary changes. We may also contact you if any issues arise with your account or service.

• Fraud Prevention and Security: To protect your personal data and prevent unauthorized access or fraudulent activities.

• Legal Compliance: To comply with applicable laws and regulations, including handling legal requests or obligations.

• Marketing and Promotion: With your consent, we may send promotional information about new services, offers, and related products. You can opt out of marketing communications at any time.

Consent

When you provide us with personal information, you consent to its collection and use for the specified purposes outlined in this Privacy Policy. You can withdraw your consent at any time by contacting us at contact@alooui.com. Please note that withdrawing consent may affect your ability to use our services.

 

3. Sharing Your Information

AloOui eSIM does not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers for specific tasks, such as payment processing, technical support, and network operations. These third parties are contractually obligated to use your data only for the services we have authorized.

• Payment Processors: To complete transactions securely.
• Analytics Providers: To track and analyze website usage for performance improvements.
• Legal Authorities: If required by law or to protect our rights.

We may also disclose your personal information if required by law or in response to legal requests, such as subpoenas or court orders, or if we believe disclosure is necessary to protect our rights, property, or the safety of others.

 

4. Data Protection and Your Rights

We take the security of your data seriously and implement appropriate measures to protect it. You have the right to access, correct, or delete your personal data. You may also opt out of marketing communications at any time by contacting us.

 

5. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and analyze website traffic. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings, but doing so may affect your ability to use some features of our website.

 

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

 

7. International Transfers of Data

As a global service provider, we may transfer your personal data to third parties in countries outside of your country of residence, including the United States, where our servers are located. By using our services, you consent to the transfer and processing of your personal data in accordance with this Privacy Policy.

 

8. Regulatory Compliance

If you are located in the European Union or another jurisdiction with similar data protection laws (such as GDPR), you have specific rights regarding your data. These include the right to access, rectify, delete, or restrict the processing of your personal data. Please contact us to exercise these rights.

 

9. Fraud Detection & Security

We may collect and process certain personal and transactional information, including but not limited to your name, contact details, payment information, IP address, device data, and transaction history, for the purpose of detecting, investigating, and preventing fraudulent or unauthorized activity. This may involve automated fraud screening, manual reviews, and data sharing with trusted third-party payment processors, fraud prevention services, and law enforcement authorities where required by law. This processing is necessary to protect our business and customers, and to comply with applicable legal obligations.

 

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of our website signifies your acceptance of the updated policy.

 

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at contact@alooui.com

 

12. Compliance with International Laws

By purchasing our services, you agree to comply with all relevant laws and regulations in the country where you reside and the country where you are traveling to. We are not responsible for any violations of local laws regarding telecommunications or eSIM use in any jurisdiction.

 

13. Import Regulations

Some countries may have specific import regulations or restrictions on telecommunications services and devices. You are responsible for ensuring compliance with any such regulations and bearing the costs of duties, taxes, or import fees.

 

14. Support and Troubleshooting for International Use

• Coverage and Support: Support for international users may vary depending on the region and local networks. We cannot guarantee support for network issues outside of supported regions.
• Network Compatibility: We make no guarantees about the availability or quality of service in specific regions and do not refund for issues related to international network limitations.

 

15. Access and Control Over Your Personal Information

Under applicable data protection laws, you have the right to access, correct, update, or delete the personal information we hold about you. If you wish to access, correct, or delete your personal information, or if you have any other questions or concerns about your data, please contact us at contact@alooui.com

To help us process your request, we may ask for additional verification to confirm your identity.

 

16. Third-Party Payment Processors

For payments, we use third-party payment processors that comply with industry standards, including the Payment Card Industry Data Security Standard (PCI-DSS). We do not store any of your payment details; they are processed securely by these third-party services. For more information on how these third-party services handle your data, please refer to their respective privacy policies.

 

17. Children’s Privacy

AloOui eSIM services are intended for users who are 18 years or older. We do not knowingly collect or solicit personal information from children under the age of 18. If we discover that we have collected personal information from a child under the legal age of consent, we will take steps to delete that information as soon as possible.

Usage Policy

 This document outlines the acceptable use of the Mobile Data Services (the “Services”) provided by AloOui eSIM, operated by Unitrade LLC. By using our Services, you agree to the following terms:

1. Lawful Use

You must use the Services in full compliance with all applicable laws, regulations, and local ordinances. Any illegal or unlawful activity, including, but not limited to, fraud or harassment, is strictly prohibited.

2. No Offensive Use

You must not use the Services to transmit, send, or distribute content that is offensive, abusive, harassing, defamatory, obscene, or otherwise harmful, including any communications that may be deemed inappropriate or unwelcome.

3. Authorized Devices

The Services are only to be used with devices that are compatible with our Mobile Data Services. You must ensure that your device adheres to any technical and regulatory requirements necessary for its use with our Services.

4. No Infringement on Rights

You must not use the Services to access, transmit, or download any content that infringes upon the intellectual property rights of others, including copyrights, trademarks, or patents. You must refrain from any actions that could violate the rights of content creators or other users.

5. Respect for Network Integrity

You must not engage in any activities that could disrupt, damage, or interfere with the operation of our network or the Services. This includes, but is not limited to, using the Services in ways that can overload or damage our infrastructure.

6. Compliance with Fair Use Policies

You agree to comply with any fair use policies that we apply to the Services. If you exceed the limits set forth, we may take necessary actions, including throttling your usage or terminating your access to the Services.

7. No Unauthorized Resale or Redistribution

You must not sell, resell, redistribute, or provide our Services to any third party, nor may you use the Services for any unauthorized commercial purposes, without our express prior written consent.

8. No Unauthorized Device Operations

You must not connect any unauthorized devices, including GSM gateways (SIM boxes), repeaters, or other unapproved hardware that may interfere with the normal operation of our Services.

9. Protection of Privacy

You must respect the privacy of others. Do not use the Services to access or collect personal data without the explicit consent of the individuals concerned.

10. Network Abuse and Staff Protection

You agree not to engage in any form of abuse, whether towards our network, our staff, or other users. This includes threatening, abusive, or intimidating behavior.

11. Content for Minors

AloOui eSIM does not monitor the age of users. If you are a parent or guardian, you are responsible for ensuring that appropriate safeguards are in place to prevent minors from accessing inappropriate or age-restricted content.

 

By using the Services, you acknowledge that failure to comply with this Acceptable Use Policy may result in the suspension or termination of your access to the Services, and any other legal actions deemed necessary by AloOui eSIM.

For any questions or concerns regarding this policy, please contact our customer support team.