Politique d’expédition

AloOui is a 100% digital service — there is no physical shipping involved.

Once your order is confirmed and payment is completed:

• Your eSIM QR code or installation instructions will be delivered via email instantly or within a few minutes.

• In rare cases, delivery may take up to 1 hour due to payment verification or system delays.

• If you do not receive your eSIM, please:

  • Check your spam/junk folder

  • Ensure the email address provided is correct

  • Contact our support team immediately at help.alooui.com/request

We recommend setting up your eSIM before your trip or while connected to a reliable Wi-Fi network for smooth activation.

For activation instructions, visit: help.alooui.com