Manage My eSIM

Sign in using the email address from your AloOui eSIM purchase, then check the eSIM you want to manage. Match its destination and identifying number to your order before reviewing data, validity or available top-ups. This keeps your next purchase linked to the right travel eSIM.

Sign In to Your AloOui Account

Start with your purchase account

  1. Open the AloOui account sign-in link above.
  2. Follow the displayed sign-in prompts using your purchase email address.
  3. Review your order information and follow the eSIM-management instructions provided for your purchase.
  4. If the expected order or eSIM is missing, contact the Help Center with your order details privately.

Your purchase email helps connect the support team with the correct order. If you have used several email addresses, check the address on your order confirmation first. Keep that confirmation available while reviewing your account.

Check the correct eSIM

Your eSIM's ICCID is its identifying number. Use it alongside the destination and order details to distinguish between eSIMs, especially when managing several trips or helping family members. Compare the identifier shown in your eSIM information with the record you intend to manage.

The saved dashboard guidance describes eSIM details including status, activation and expiry dates, remaining data, QR download and top-up options. Use the information and options available for your particular eSIM, and ask support to explain a status or date that needs clarification.

Add data through the available top-up option

  1. Open the details for the travel eSIM you want to use.
  2. Where a Top Up option is available, review the offered packages.
  3. Check the destination coverage, allowance, validity, price and eSIM identifier before selecting a package.
  4. Follow the payment prompts, then review your confirmation and updated eSIM information.

Use the top-up instructions and availability shown for your eSIM. If you need help finding an option, contact support before placing another order. After payment, check the order and eSIM status; the team can help with a purchase that needs processing assistance.

Understand the dates that matter

A travel plan's purchased duration and an eSIM's top-up eligibility describe different things. AloOui's maximum top-up window is six months; ask support to confirm the applicable dates for your particular eSIM. Review the validity attached to the specific bundle you choose.

For travel eSIMs, plan validity begins when activation occurs through connection to a supported destination network. Preparing an installation and reviewing a purchase are separate steps. For an existing eSIM or a new top-up, follow the applicable order instructions and check the dates shown for that bundle.

Choose the right kind of balance

A travel-eSIM top-up adds the package selected for that eSIM. Virtual-number usage balance and reseller store credit are separate products with separate purposes. Start from the eSIM you want to manage so you can review the relevant data options.

If you are preparing a different journey, use Explore Plans to check destination options. Shop with AI on the AloOui website or app can help you compare trip requirements before choosing a product.

Get help with your account or connection

The AloOui Help Center provides 24/7 human support. Share your order number, device model and relevant eSIM details privately. Keep passwords and verification codes secure.

Frequently asked questions

Which email address should I use to sign in?

Use the email address on your AloOui eSIM order confirmation and follow the displayed account sign-in prompts.

How do I identify the eSIM I want to manage?

Compare its destination, order details and ICCID, the eSIM's identifying number, before choosing a top-up.

How do I top up my travel eSIM?

Open the correct eSIM's details, use its available Top Up option, review the package and follow the payment instructions.

Is the top-up window the same as my plan duration?

They are separate. Review your purchased bundle's validity and ask support to confirm the top-up eligibility dates for your eSIM.

What should I do if my order or top-up is missing?

Check your purchase email and order confirmation, then contact the AloOui Help Center privately with your order details.