Privacy Policy

Last updated: September 2026

Unitrade LLC, doing business as AloOui ("AloOui", "we", "us", or "our"), respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use the AloOui website, mobile applications, and services, including eSIM data plans and virtual phone number services with voice calling, SMS, MMS, and voicemail functionality.

By creating an account, purchasing a product, or using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use AloOui, we may collect the following categories of information:

Account Information

When you create or use an AloOui account, we may collect:

• Name
• Email address
• Password, stored in protected form
• Country of registration
• Profile information you choose to provide
• Apple, Google, or other third party sign in identifiers where applicable

Purchase and Transaction Information

We may collect and retain information relating to your purchases and transactions, including:

• Orders and invoices
• Products and services purchased
• Subscription and renewal status
• Transaction history
• Billing information where required
• AloOui account balance or credit balance

Payments are processed by third party payment providers. AloOui does not store your complete payment card number.

Virtual Number Information

When you purchase or use a virtual phone number, we may process information associated with that service, including:

• The virtual phone number assigned to your account
• The country or region associated with the number
• Number status
• Subscription status
• Assignment and expiration dates
• Renewal information

Call Information

For calls made or received using an AloOui virtual number, we store call detail records, including:

• Calling and called telephone numbers
• Direction of the call
• Date and time
• Call duration
• Call status or outcome

We do not record or store the audio content of ordinary voice calls.

Voicemail Information

If voicemail functionality is available and a caller leaves a voicemail, we may process and store:

• The voicemail audio recording
• Associated metadata
• An automatic transcription where this feature is available

Voicemail information is processed so that you can access and manage your voicemail through AloOui.

SMS and MMS Information

When you send or receive SMS or MMS using an AloOui virtual number, we may process and store:

• Message content
• Attached media
• Sender and recipient information
• Date and time
• Message delivery status

We store this information to deliver messages and provide message history through your AloOui account. We do not use the content of your messages for advertising or sell message content to third parties.

AloOui does not access SMS messages, call logs, or other communications stored on your personal device. We only process communications transmitted through an AloOui virtual number.

Microphone Information

The AloOui application may request microphone permission when you make or answer a voice call. Microphone access is used only to transmit your voice during an active call.

Microphone access is not required for unrelated functions of the application, although voice calling will not function without the necessary permission.

eSIM Service Information

When you purchase or use an AloOui eSIM, we may process:

• eSIM activation information
• ICCID and other service identifiers where applicable
• Plan details
• Activation status
• Data allowance and usage totals
• Service expiration information

We do not inspect or store the content of your internet traffic transmitted through an eSIM service.

Device and Usage Information

We may automatically collect certain technical and usage information, including:

• Device model
• Operating system
• Application version
• Language settings
• IP address
• Device identifiers
• Crash reports
• Application usage events
• Push notification identifiers
• Advertising identifiers where permitted by your device settings and applicable law

Support Communications

We collect information contained in communications you send to our customer support team, including emails, support tickets, and messages submitted through our applications or website.

2. How We Use Your Information

We use personal data for purposes including:

• Creating and managing your AloOui account
• Processing purchases and payments
• Delivering eSIM and virtual number services
• Assigning and managing virtual phone numbers
• Connecting and routing voice calls
• Delivering SMS and MMS messages
• Providing voicemail functionality
• Displaying service history and account information
• Managing subscriptions and renewals
• Providing customer support
• Detecting and preventing fraud, abuse, and unauthorized activity
• Protecting the security and integrity of our services
• Diagnosing technical problems and improving our products
• Complying with legal obligations and valid requests from competent authorities
• Sending service related communications
• Sending marketing communications where permitted by applicable law

3. Voice Calls, Messages, and Voicemail

Voice Calls

AloOui virtual number calls may be placed and received through internet based telecommunications technology. Calls may be transmitted through telecommunications providers and networks necessary to connect the call to its destination.

We do not record or store the audio content of ordinary voice calls. We retain call detail records as described in this Privacy Policy for service operation, billing, security, and record keeping purposes.

SMS and MMS

Message content and associated information are stored so that you can access your conversation history and use messaging functionality through your AloOui account.

We process message content for the purpose of providing the messaging service. We do not use message content for advertising, build advertising profiles from message content, or sell message content.

Voicemail

Voicemail recordings and any available transcriptions are stored to provide voicemail access through AloOui. You may delete voicemail content through available service controls where supported.

Optional AI Features

If you enable an optional artificial intelligence feature offered by AloOui, communications processed through that feature may be transmitted to and processed by the technology provider necessary to operate the feature. We will process such information only as necessary to provide the feature you choose to enable.

4. Identity Information

AloOui does not require customers to submit identity documents or complete identity verification in order to purchase the virtual number products currently offered through our platform.

We do not collect or store government issued identity documents or biometric verification information for the purpose of issuing our currently available virtual number products.

This does not limit our ability to process account, transaction, device, service usage, or other information reasonably necessary to prevent fraud, investigate abuse, protect our services, or comply with applicable law.

5. How We Share Information

We do not sell your personal data. We may share personal information with service providers and partners where necessary to operate and provide AloOui services.

Depending on the services you use, these providers may include:

• Shopify, for ecommerce operations, checkout, orders, subscriptions, and related services
• Payment processors, for processing payments and preventing payment fraud
• Telecommunications providers, for virtual number assignment, call routing, SMS and MMS delivery, and voicemail functionality
• eSIM fulfillment partners, for eSIM provisioning and service delivery
• Analytics and crash reporting providers, for measuring application performance and resolving technical issues
• Push notification providers, for delivering service notifications
• Hosting and infrastructure providers, for operating our applications and databases
• Customer support and communication providers, where necessary to provide support

We may also disclose information where required by applicable law, in response to a valid legal request, to protect the rights and safety of AloOui or others, or in connection with a merger, acquisition, financing, or sale of business assets.

6. Analytics, Advertising, and Tracking

We use analytics and diagnostic services to understand how our website and applications perform and how customers use our services.

These services may collect technical information, application events, and aggregated usage information to help us improve reliability and user experience.

Where advertising measurement technologies are used, they may measure whether an advertisement resulted in actions such as an application installation, account registration, or purchase.

Where required by applicable law, we request consent before using technologies that require consent.

You may also control certain tracking permissions through your device or browser settings.

7. Cookies

Our website uses cookies and similar technologies to operate essential website functions, maintain your shopping session, remember preferences, measure website performance, and understand website usage.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Fraud Prevention and Service Security

We may process account information, transaction information, device information, IP addresses, and service usage information to detect, investigate, and prevent fraud, abuse, unauthorized access, spam, telecommunications abuse, and violations of our Terms of Service.

This processing may involve automated systems and manual review where reasonably necessary to protect AloOui, our customers, telecommunications partners, and the integrity of our services.

Where appropriate and permitted or required by law, we may share relevant information with payment providers, telecommunications partners, professional advisers, or competent authorities.

9. International Data Transfers

AloOui operates internationally and uses service providers located in different countries. Your personal data may therefore be processed outside the country where you reside, including in the United States and other countries where our service providers operate.

Where applicable data protection laws require safeguards for international transfers, we use appropriate transfer mechanisms or other legally recognized safeguards.

Telecommunications services may inherently involve international transmission of technical information. For example, information required to route a call or message may pass through telecommunications networks in different countries.

10. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including providing services, resolving disputes, preventing fraud, enforcing our agreements, and complying with legal obligations.

Data	Retention Period
Account profile	For as long as your account exists
Call detail records, excluding call audio	12 months, then deleted
Voicemail recordings and transcriptions	90 days, or until you delete them, whichever is sooner
SMS and MMS content	12 months, then deleted
Orders, invoices, and balance history	As required by applicable accounting and tax law, up to 10 years
Analytics and crash data	Up to 14 months
Support conversations	24 months

When you delete your account, residual copies of deleted information may remain temporarily in encrypted backup systems and are overwritten within 30 days.

11. Account Deletion

You may request deletion of your AloOui account through available account controls or by contacting us at contact@alooui.com.

Account deletion is permanent and may result in the removal or termination of:

• Your account profile
• Assigned virtual numbers
• Call history associated with your account
• Voicemail content
• SMS and MMS history
• eSIM service records where deletion is technically and legally possible
• Remaining account credits or balances, subject to our applicable Terms of Service and Refund Policy

Active virtual numbers may be released and associated subscriptions may be cancelled following account deletion.

Certain information may be retained after account deletion where necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, or maintain required accounting records.

Residual copies may temporarily remain in encrypted backup systems before being overwritten within 30 days.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal data in certain circumstances
• Request restriction of certain processing
• Object to certain processing
• Request a portable copy of certain personal data
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise applicable privacy rights, contact us at contact@alooui.com.

We may request reasonable information to verify that a privacy request is made by the account holder or an authorized person.

13. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, or similar jurisdictions apply, we process personal data under one or more of the following legal bases:

• Performance of a contract, where processing is necessary to provide the services you request
• Legal obligations, where processing is necessary to comply with applicable law
• Legitimate interests, including service security, fraud prevention, abuse detection, and service improvement
• Consent, where applicable and required for specific activities such as certain marketing communications, device permissions, or non essential tracking technologies

14. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, loss, misuse, or disclosure.

These measures may include encryption in transit, access controls, authentication measures, and restrictions on access to systems containing personal data.

No internet based service or data storage system can be guaranteed completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.

15. Children's Privacy

AloOui services are intended for individuals who are at least 18 years old or have reached the legal age of majority required to enter into a binding agreement in their jurisdiction.

We do not knowingly collect personal information from children who are not legally permitted to use our services. If you believe that a child has provided personal information to AloOui in violation of this policy, please contact us.

16. Third Party Services

Our services may include integrations with or links to third party services. These third parties operate under their own terms and privacy policies.

AloOui is not responsible for the privacy practices of independent third party websites or services that are not operated by us.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices.

When we make changes, we will update the "Last updated" date at the top of this page. Where required by applicable law, we will provide additional notice of material changes.

18. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

Unitrade LLC
Doing business as AloOui
Lewes, Delaware, United States
Email: support@travel.alooui.com