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An eSIM is a digital SIM built into your compatible device, allowing you to activate a mobile plan without inserting a physical SIM card. Simply scan the QR code from your AloOui order to get connected in over 200 destinations.

• No physical SIM card required.
• Quick digital installation in just a few minutes.
• Avoid expensive international roaming charges.
• Perfect for vacations, business trips, study abroad, and digital nomads.

With flexible plans for single or multiple destinations, AloOui eSIM makes it easy to stay connected wherever you travel.

An eSIM works like a traditional SIM card but is built directly into your device. After installation, it connects to a supported mobile network, giving you access to mobile data and, depending on your plan, calls and text messages.

• Purchase the AloOui eSIM plan that matches your destination.
• Receive your QR code and installation instructions by email.
• Install the eSIM while connected to a stable WiFi network.
• Most plans activate automatically when you connect to a supported network at your destination.
• Select your AloOui eSIM for mobile data and enable Data Roaming if required.

Once activated, you'll be connected without needing to buy or swap a physical SIM card.

Before purchasing an AloOui eSIM, make sure your device supports eSIM technology and is carrier unlocked. Most recent smartphones are compatible, but support may vary by model and region.

• Check your phone settings for an Add eSIM or Add Cellular Plan option.
• Dial *#06#. If an EID number appears, your device supports eSIM.
• Many devices, including iPhone XS and newer, selected Samsung Galaxy, Google Pixel, Xiaomi, Oppo, Motorola, OnePlus, Sony, Honor, and Huawei models, support eSIM.
• Your device must also be carrier unlocked to use an AloOui eSIM.

If you're unsure or can't find your device, check our complete compatibility guide before purchasing.

Choosing the right AloOui eSIM depends on your destination, trip length, and expected data usage. Whether you're visiting one country or traveling across multiple regions, there's a plan designed to fit your journey.

• Country eSIM: Best for travel to a single destination.
• Regional or Global eSIM: Ideal for visiting multiple countries with one eSIM.
• Long Trip eSIM: Perfect for extended stays of 60 to 180 days.
• Choose your data: Light users can start with 1GB to 3GB or Unlimited Lite, while frequent streaming, remote work, and hotspot users should consider 10GB+, Unlimited Essential, or Unlimited Plus.

Not sure which plan to choose? Tell us where you're traveling, how long you'll stay, and your expected data usage. We'll recommend the best AloOui eSIM for your trip.

Yes. You can purchase your AloOui eSIM before your trip and install it in advance. For most travel eSIMs, your plan won't start until the eSIM first connects to a supported network at your destination.

• Buy your eSIM anytime before you travel.
• Install it using a stable WiFi connection before departure.
• Most plans activate automatically when you arrive and connect to a supported network.
• After arrival, enable your AloOui eSIM, select it for mobile data, and turn on Data Roaming if required.

Activation rules may vary by destination or network provider, so always check your product page for plan specific details.

Your AloOui eSIM validity usually starts when it first connects to a supported mobile network at your destination, not when you purchase or install it. This means you can safely buy and install your eSIM before your trip.

• Purchasing or installing your eSIM does not usually start your plan.
• Most plans activate automatically when you connect to a supported network abroad.
• Install your eSIM before you travel using a stable WiFi connection.
• After arrival, enable your AloOui eSIM, select it for mobile data, and turn on Data Roaming if required.

Activation rules may vary by destination or network provider, so always check your product page for your plan's specific validity and activation details.

Yes. Most AloOui eSIM plans support Personal Hotspot and USB or WiFi tethering, allowing you to share your mobile data with laptops, tablets, and other compatible devices while you travel.

• Share your connection with laptops, tablets, smartphones, and other WiFi enabled devices.
• Ideal for remote work, business trips, and traveling with family or friends.
• Hotspot uses the same data included in your eSIM plan, so heavy activities like streaming and downloads will consume data faster.
• Hotspot availability may vary by destination or network partner. Any restrictions will be listed on the product page.

For frequent hotspot use, we recommend choosing a higher data allowance or an Unlimited plan for the best experience.

Yes. Installing an AloOui eSIM does not change your WhatsApp account, phone number, chats, contacts, or media. Your WhatsApp remains linked to the phone number you originally registered.

• Keep using your existing WhatsApp number without any changes.
• Send messages and make voice or video calls as long as you have an internet connection.
• Use your home SIM for calls and SMS while using your AloOui eSIM for mobile data on Dual SIM devices.
• You don't need to update your WhatsApp number unless you change your actual phone number.

Once your AloOui eSIM is connected, simply use mobile data or WiFi to continue using WhatsApp as usual.

Yes. Most eSIM compatible smartphones also support Dual SIM, allowing you to use your physical SIM for calls and SMS while using your AloOui eSIM for mobile data during your trip.

• Keep your existing phone number active for calls and text messages.
• Use your AloOui eSIM for affordable mobile data abroad.
• Choose which SIM is used for mobile data, calls, and SMS in your device settings.
• Most modern iPhone, Samsung Galaxy, Google Pixel, Xiaomi, Oppo, Motorola, OnePlus, and Sony devices support Dual SIM, depending on the model.

For the best experience, leave your physical SIM inserted, install your AloOui eSIM before traveling, and select it as your preferred mobile data line when you arrive.

AloOui eSIM provides mobile data coverage in 200+ destinations across Europe, Asia, North America, South America, Oceania, Africa, and the Middle East.

• Country eSIM: Best for a single destination.
• Regional eSIM: Covers multiple destinations within the same region.
• Global eSIM: Stay connected across multiple regions with one eSIM.
• Each product page lists the supported destinations before you purchase.

We're continuously expanding our coverage by adding new destinations and partnering with more local networks to help travelers stay connected around the world.

Installing your AloOui eSIM on an iPhone only takes a few minutes. Before you begin, make sure your iPhone supports eSIM, is carrier unlocked, and is connected to a stable WiFi network. We recommend installing your eSIM before you travel so it's ready to use when you arrive.

1. Open Settings → Mobile Data (Cellular).
2. Tap Add eSIM and choose Use QR Code.
3. Scan the QR code from your AloOui order email and follow the on screen instructions.
4. Select AloOui as your Mobile Data line and enable Data Roaming if required after arriving at your destination.

If you can't scan the QR code, you can install your eSIM manually using the SM DP+ Address and Activation Code included in your order email. If you still can't connect, restart your iPhone, verify your settings, and contact our support team for assistance.

Installing your AloOui eSIM on an Android device only takes a few minutes. Before you begin, make sure your device supports eSIM, is carrier unlocked, and is connected to a stable WiFi network. We recommend installing your eSIM before you travel.

1. Open Settings and go to SIM Manager, Mobile Network, or Network & Internet.
2. Tap Add eSIM or Add Mobile Plan, then scan the QR code from your AloOui order email.
3. Follow the on screen instructions to complete the installation.
4. After arriving at your destination, enable your AloOui eSIM, select it as your Mobile Data SIM, and turn on Data Roaming if required.

If you can't scan the QR code, you can install your eSIM manually using the SM DP+ Address and Activation Code included in your order email. If you still can't connect, restart your device, verify your settings, and contact our support team for assistance.

Installing your AloOui eSIM is easy using the QR code included in your order email. For the best experience, complete the installation while connected to a stable WiFi network before you travel.

1. Open your device's eSIM settings and choose Add eSIM or Add Mobile Plan.
2. Select Use QR Code and scan the QR code from your AloOui order email.
3. Follow the on screen instructions to complete the installation.
4. After arriving at your destination, enable your AloOui eSIM, select it for mobile data, and turn on Data Roaming if required.

If the QR code doesn't scan, try increasing your screen brightness, cleaning your camera lens, or displaying the QR code on another device. You can also install your eSIM manually using the SM DP+ Address and Activation Code provided in your order email. Remember that most QR codes can only be installed once, so contact our support team before attempting to scan it again if you receive an error.

If your AloOui eSIM QR code won't scan, don't worry. Most installation issues can be resolved with a few simple checks before requesting assistance.

1. Make sure your device is connected to a stable WiFi or mobile internet connection.
2. Confirm your device supports eSIM technology and is carrier unlocked.
3. Check that the QR code is clear, complete, and displayed on another screen if possible.
4. Restart your device and try scanning the QR code again.
5. If scanning still doesn't work, install your eSIM manually using the SM DP+ Address and Activation Code included in your order email.

If the issue continues, contact our support team with your order number, device model, and a screenshot of the error so we can help you as quickly as possible.

If you're unable to scan your AloOui eSIM QR code, you can install your eSIM manually using the SM DP+ Address and Activation Code provided in your order email.

Manual installation is a reliable alternative when:

• Your camera isn't working.
• You're unable to scan the QR code.
• You're installing the eSIM on the same device that displays the QR code.
• The QR code cannot be recognized.

Before you begin

Make sure you have:

• An eSIM compatible and carrier unlocked device.
• A stable WiFi or internet connection.
• Your AloOui installation email containing:
  SM DP+ Address
  Activation Code
  

Manual installation on iPhone

1. Open Settings.
2. Tap Mobile Data or Cellular.
3. Tap Add eSIM.
4. Select Use QR Code.
5. Tap Enter Details Manually at the bottom of the screen.
6. Enter the following information exactly as provided:
   SM DP+ Address
   Activation Code
7. Tap Next to begin the installation.
8. Label your eSIM as AloOui for easy identification.
9. Select Cellular Data as the default data line if prompted.

Your eSIM will now be installed on your iPhone.

Manual installation on Android

The exact steps may vary depending on your device.

1. Open Settings.
2. Go to Network & Internet, Connections, or SIM Manager.
3. Tap Add eSIM or Add Mobile Plan.
4. Select Enter Activation Code or Enter Details Manually.
5. Enter the following information:
   SM DP+ Address
   Activation Code
6. Tap Download or Install.
7. Wait until the installation is complete.

Your AloOui eSIM should now appear in your SIM settings.

After installation

When you arrive at your destination:

• Turn on your AloOui eSIM.
• Set it as your preferred Mobile Data line.
• Enable Data Roaming if required.
• Wait a few minutes while your device connects to a supported local network.

Troubleshooting

If manual installation doesn't work:

• Double check that the SM DP+ Address and Activation Code were entered exactly as shown.
• Ensure your device is connected to a stable internet connection.
• Verify that your phone supports eSIM and is carrier unlocked
• Restart your device after installation.

If you continue experiencing issues, contact our support team with your order number and a screenshot of the error message for faster assistance.

Yes. A stable internet connection is required to install and activate your AloOui eSIM. During installation, your device securely downloads the eSIM profile, so the process cannot be completed without internet access.

• Install your eSIM using a reliable WiFi connection before you travel.
• If WiFi isn't available, you can use mobile data from another SIM or a personal hotspot.
• If you wait until you arrive, you'll need internet access such as airport or hotel WiFi to complete the installation.
• Once your eSIM is installed, you no longer need WiFi to connect. Simply enable your AloOui eSIM when you arrive and it will connect to a supported network.

For the smoothest experience, we recommend installing your eSIM 24 to 48 hours before departure while you have a stable internet connection.

If your AloOui eSIM is installed but you can't access the internet, don't worry. Most connection issues can be resolved by checking a few device settings.

1. Make sure you've arrived in a destination supported by your eSIM plan.
2. Confirm your AloOui eSIM is enabled and selected as your Mobile Data line.
3. Turn Data Roaming on for your AloOui eSIM if required.
4. Restart your device or toggle Airplane Mode to refresh the network connection.
5. If you have signal but no internet, check your APN settings or try selecting a network manually.

Do not delete your eSIM if it isn't working, as many eSIMs can only be installed once. If the issue continues, contact our support team with your order number, device model, destination, and screenshots of your settings for faster assistance.

If your AloOui eSIM is stuck on Searching, it means your device is trying to connect to a supported mobile network but hasn't completed the connection yet. This is usually caused by your location or device settings and can often be resolved in a few minutes.

• Make sure you've arrived in a destination covered by your AloOui eSIM plan.
• Confirm your AloOui eSIM is enabled and selected as your Mobile Data SIM.
• Turn Data Roaming on, as it's required for most travel eSIMs.
• Restart your device or turn Airplane Mode on for 30 seconds, then turn it off.
• If your device is still searching, try selecting a supported network manually.

If the issue continues after a few minutes, contact our support team with your order number, destination, device model, and a screenshot of your network settings. We'll be happy to help you get connected.

If your device displays Emergency Calls Only, it means your AloOui eSIM hasn't connected to a supported mobile network for normal service. This is usually caused by network settings or being outside your plan's coverage area.

• Make sure you're in a destination covered by your AloOui eSIM plan.
• Confirm your AloOui eSIM is enabled and selected as your Mobile Data SIM.
• Turn Data Roaming on, as it's required for most travel eSIMs.
• Restart your device or turn Airplane Mode on for 30 seconds, then turn it off.
• If the issue continues, try selecting a supported network manually.

If your phone still shows Emergency Calls Only, contact our support team with your order number, destination, device model, and a screenshot of your network settings. We'll help you identify the issue and get you connected as quickly as possible.

For most AloOui eSIM plans, Data Roaming must be turned on for your device to connect to our supported network partners. This is a normal part of using a travel eSIM and will not result in roaming charges from your home carrier, as long as your AloOui eSIM is selected as your mobile data line.

1. Open your device's Mobile Data or SIM settings.
2. Select your AloOui eSIM.
3. Turn Data Roaming on.
4. Make sure your AloOui eSIM is selected as the Mobile Data line.
5. If you're still unable to connect, restart your device or toggle Airplane Mode before trying again.

If you still don't have internet access, check your APN settings or contact our support team with your order number and destination for further assistance.

Most AloOui eSIM plans automatically configure the correct Access Point Name (APN) during installation. If your eSIM is installed but you still can't access the internet, manually configuring the APN may resolve the issue.

1. Make sure your AloOui eSIM is enabled and selected for Mobile Data.
2. Confirm Data Roaming is turned on and you're in a supported destination.
3. Open your device's APN settings and enter the APN to: data.esim
4. Leave the Username and Password fields blank unless instructed otherwise.
5. Save the settings and restart your device.

If you still can't connect, verify your APN details, try selecting a network manually, or contact our support team with your order number and a screenshot of your APN settings.

If your AloOui eSIM is installed but won't connect to the internet or keeps showing No Service, Searching, or Emergency Calls Only, manually selecting a supported network may resolve the issue.

1. Make sure you're in a destination covered by your AloOui eSIM plan.
2. Confirm your AloOui eSIM is enabled and Data Roaming is turned on.
3. Open your device's Network Selection settings and disable Automatic.
4. Select one of the available networks and wait 1 to 2 minutes for the connection.
5. If it doesn't connect, try another available network until your device connects successfully.

If you're still unable to connect, restart your device, verify your APN settings if required, and contact our support team with your order number, destination, and screenshots of the available networks.

If your AloOui eSIM is connected but your internet is slow, the issue is usually caused by local network conditions, signal strength, or temporary congestion rather than the eSIM itself.

1. Move to an area with better mobile signal, such as outdoors or near a window.
2. Turn Airplane Mode on for 30 seconds, then turn it off to refresh your connection.
3. Try switching to another supported network if your plan offers multiple network partners.
4. If you're using an Unlimited plan, check whether you've reached your daily high speed data allowance.
5. Restart your device and make sure your APN settings are correct if manual configuration was required.

Mobile speeds may vary depending on network congestion, local coverage, and the number of users connected to the same tower. If your connection remains slow, contact our support team with your order number, destination, and device details for further assistance.

If your AloOui eSIM isn't recognized or you receive an installation error, don't worry. This is usually caused by your device settings, internet connection, or compatibility, and can often be resolved with a few simple checks.

• Make sure your device supports eSIM technology and is carrier unlocked.
• Check that you're connected to a stable WiFi or mobile internet connection during installation.
• Restart your device and try the installation again.
• If your device has reached its maximum number of stored eSIM profiles, remove an unused profile before installing a new one.
• If you've already installed this eSIM before, it may not be possible to install it again. Please contact our support team before trying another installation.

If you're still unable to install or recognize your eSIM, contact our support team with your order number, device model, and a screenshot of the error message. We'll review the issue and help you get connected as quickly as possible.

For security reasons, your account may be temporarily suspended after 3 failed payment attempts. If this happens, please contact our support team so we can manually review and reactivate your account.

In many cases, yes. If you're changing to a new phone, you may be able to transfer your AloOui eSIM. The process depends on your eSIM and whether you still have access to your original device.

• If you still have your old phone, remove the eSIM from that device before installing it on your new one.
• Follow the installation steps on your new device using your original eSIM details, if supported.
• If you no longer have access to your old phone, the eSIM may not be transferable.
• Please contact our support team before purchasing a replacement eSIM. We'll review your order and advise the best available option.

To help us assist you quickly, please provide your order number, your old device model, and your new device model when contacting support.

Don't worry. If you accidentally deleted your AloOui eSIM, contact our support team before attempting another installation. Depending on your eSIM and network provider, we may be able to help you restore your service or provide an alternative solution.

• Do not try to scan the same QR code again unless instructed by our support team.
• Many travel eSIMs are designed for a single installation and can't be reinstalled once removed.
• Please contact us as soon as possible so we can review your order and available options.
• Have your order number and device model ready to help us assist you more quickly.

We'll review your case and guide you through the next steps to get you connected again as quickly as possible.

Your device must be carrier unlocked to use an AloOui eSIM. If your phone is locked to a specific mobile carrier, you may not be able to install or use a travel eSIM until it has been unlocked.

• On iPhone, go to Settings → General → About → Carrier Lock. If it shows No SIM Restrictions, your device is unlocked.
• On Android, contact your mobile carrier or device manufacturer to confirm whether your phone is unlocked, as the steps vary by device.
• If your phone is carrier locked, contact your carrier to request an unlock before installing your eSIM.
• If you're unsure whether your device is unlocked, our support team will be happy to help you check before or after your purchase.

Using an unlocked device helps ensure a smooth installation and reliable connectivity while traveling.

An Unlimited eSIM plan gives you mobile data throughout your trip without worrying about running out of data completely. Depending on your plan, you'll receive a daily high speed data allowance, and once it's has been used, you can continue browsing at a reduced speed until the next daily reset.

• Stay connected every day without purchasing additional data.
• Choose from Unlimited Lite, Unlimited Essential, or Unlimited Plus based on your data needs.
• Ideal for messaging, navigation, social media, streaming, remote work, and more.
• Your daily high speed allowance resets automatically every 24 hours.

Check your product page for the daily high speed allowance and speed policy that applies to your selected Unlimited plan.

Some AloOui Unlimited eSIM plans include a Fair Usage Policy (FUP) to ensure a reliable experience for all users. You'll receive a daily high speed data allowance, and after it's been used, you can continue using mobile data at a reduced speed until your allowance resets.

• Your connection isn't disconnected after reaching the daily limit.
• You can still use messaging, email, and light web browsing at reduced speeds.
• Your full speed data allowance automatically resets every 24 hours.
• The daily allowance and reduced speed vary depending on your Unlimited plan.

Check your product page for the Fair Usage Policy and daily high speed allowance that applies to your selected plan.

If you're using an AloOui Unlimited eSIM, your daily high speed data allowance automatically resets every 24 hours. Once your allowance is renewed, you'll enjoy full speed data again without taking any action.

• Your daily reset happens automatically every 24 hours.
• You don't need to restart your device or reinstall your eSIM.
• If you've reached your daily high speed allowance, your connection continues at the reduced speed defined by your plan until the next reset.
• The reset time depends on your plan and network provider.

For your plan's daily allowance and reset details, please refer to the product page or your order confirmation email.

You can easily check your remaining data usage through your AloOui Account or the AloOui Travel & Local eSIM mobile app.

• Sign in to your AloOui Account and select Manage eSIM to view your remaining data usage, top up eligible plans, and manage your eSIM.
• Download the AloOui Travel & Local eSIM app on Android to track your usage anytime from the My eSIM section (also available on iOS via the Apple App Store).
• You can also monitor mobile data usage from your device settings.

Access your account anytime at account.alooui.com to manage your eSIM, check usage, and top up supported plans.

AloOui Long Trip eSIM plans are designed for extended travel, offering larger data allowances and longer validity periods than standard travel plans. They're ideal for digital nomads, international students, business travelers, and long vacations.

• Choose from plans with validity of up to 60, 90, or 180 days, depending on the package.
• Enjoy a larger data allowance without purchasing multiple short term plans.
• Your plan starts when the eSIM first connects to a supported network, unless otherwise stated on the product page.
• Coverage and included destinations vary by plan, so check the product details before purchasing.

If you're traveling for several weeks or months, a Long Trip eSIM offers a convenient way to stay connected throughout your journey.

AloOui Unlimited plans are available in three options: Lite, Essential, and Plus. Each plan includes unlimited data, but they differ in the amount of daily high speed data and the speed available after your daily allowance has been used.

• Unlimited Lite: Best for messaging, maps, email, and light web browsing.
• Unlimited Essential: Ideal for social media, music streaming, and regular video calls.
• Unlimited Plus: Designed for HD streaming, remote work, video conferencing, and hotspot use.
• Choose the plan that best matches your daily data needs and travel style.

Compare the daily high speed allowance and Fair Usage Policy on each product page before purchasing to find the best plan for your trip.

You can add more data to your existing AloOui eSIM through your account:

1. Visit account.alooui.com.
2. Log in using the email address associated with your AloOui purchase.
3. Go to My eSIM.
4. Select the eSIM you want to top up.
5. Click Manage eSIM.
6. Select Top Up.
7. Choose your preferred top up package and complete the payment.

Once your top up is successfully processed, the additional data will be applied to your eSIM. You can continue using your existing eSIM without scanning a new QR code.

Note: The Top Up option is available only for eligible eSIM plans.

The best AloOui eSIM depends on where you're traveling. Choose a plan based on the number of destinations you'll visit during your trip.

• Country eSIM: Best for travel to a single destination and usually the most cost effective option.
• Regional eSIM: Ideal for visiting multiple destinations within the same region, such as Europe or Asia.
• Global eSIM: Perfect for trips across multiple regions or continents with one eSIM.
• Every product page lists the supported destinations, validity period, and available data options before you purchase.

If you're unsure which plan is right for your itinerary, our support team is happy to help you choose the best option.

Yes. If you're experiencing an issue with your AloOui eSIM, our support team will review your request and help you find the best solution. Depending on the situation, you may be eligible for a refund or store credit.

• Verified technical issues that prevent your eSIM from working may qualify for a refund to your original payment method.
• For other eligible cases, we may offer a refund as AloOui Store Credit that can be used toward a future purchase.
• Before processing any refund, we'll explain the available options and ask how you'd like to proceed.
• Please contact our support team with your order number and a description of the issue so we can review your request.

Our goal is to resolve your issue as quickly and fairly as possible, whether that's getting your eSIM working or providing the most suitable refund option.

Yes. If a verified technical issue prevents your AloOui eSIM from working and our support team is unable to resolve it, you may be eligible for a refund to your original payment method.

• Please contact us before removing your eSIM or purchasing another plan.
• Our team will troubleshoot the issue to determine whether it can be resolved.
• If the issue is confirmed to be a service related fault and no solution is available, we'll review your eligibility for a refund.
• To speed up the process, provide your order number, destination, device model, and screenshots of any error messages.

We're committed to resolving technical issues whenever possible. If a refund is appropriate, we'll explain your available options and ask how you'd like to proceed.

We understand that travel plans can change. If you no longer need your AloOui eSIM, contact our support team as soon as possible. We'll review your order and explain the refund options available.

• Please contact us before activating or using your eSIM.
• Eligible requests may be offered as AloOui Store Credit for future purchases.
• If your eSIM has already been activated or used, it may not be eligible for a refund.
• Our team will always explain your available options and ask how you'd like to proceed before processing any refund.

To help us review your request quickly, please provide your order number and the reason you no longer need the eSIM.

If your device doesn't support eSIM or is carrier locked, don't worry. Contact our support team and we'll review your order to determine the best solution based on your situation.

• Please check that your device supports eSIM and is carrier unlocked before purchasing.
• If you discover your device isn't compatible after placing your order, let us know as soon as possible.
• Eligible requests may be offered as AloOui Store Credit for future purchases.
• We'll always explain your available options and ask how you'd like to proceed before processing any refund.

To help us review your request quickly, please provide your order number and device model when contacting our support team.

If you accidentally purchased an AloOui eSIM for the wrong destination, contact our support team as soon as possible. We'll review your order and help you find the best solution.

• Please contact us before activating or using the eSIM.
• If your order is eligible, we may be able to exchange it or issue AloOui Store Credit for the correct destination.
• If the eSIM has already been activated or used, refund options may be limited.
• We'll always explain the available options and ask how you'd like to proceed before making any changes.

To help us assist you quickly, please provide your order number and the destination you intended to purchase.

If you purchased the wrong AloOui eSIM plan, such as the wrong data allowance, validity period, or plan type, contact our support team as soon as possible. We'll review your order and help you choose the best solution.

• Please contact us before activating or using your eSIM.
• If your order is eligible, we may be able to exchange it or issue AloOui Store Credit for the correct plan.
• If the eSIM has already been activated or used, refund options may be limited.
• We'll always explain the available options and ask how you'd like to proceed before making any changes.

To help us review your request quickly, please provide your order number and the plan you intended to purchase.

If you accidentally purchased the same AloOui eSIM more than once, don't worry. In most cases, your duplicate eSIM can still be used later or exchanged for AloOui Store Credit, depending on your situation.

• You can save the duplicate eSIM and install it later after your current plan has been fully used.
• Each eSIM has its own QR code, so you'll need to install the new eSIM when you're ready to use it.
• If eligible, we can also issue AloOui Store Credit, allowing you to purchase a top up for your existing eSIM without scanning a new QR code.
• Our support team will explain the available options and ask how you'd like to proceed before making any changes.

To help us review your request quickly, please provide your order number and let us know which option you prefer. We'll be happy to assist you.